- 13Jun
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with…
- 30May
What The Latest and Greatest Business Books Always Leave Out
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns…
- 23May
Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost…
- 25Apr
Flip The Script and Win The Customer Game
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer. For example,…
- 23Mar
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they…
- 14Mar
The Business Strategy Secret Known by The World’s Top Chefs
I started making last night’s dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest…
- 28Feb
The Most Valuable Thing Your Customers Can Give You and How to Get It
How can you measure the value of customer relationships? Here’s an interesting way. Ask yourself, how much time do you think they willing to give…
- 21Feb
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit…
- 31Jan
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there,…
- 27Dec
The Little Hinges That Will Swing Big Doors in 2017
We’ve all eaten too much over the break, but it’s okay because we’ll start getting healthy in January–and this year, it’ll stick! We’ve all had…
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