- 20Jul
Don’t Tell Me Your People Are Your Most Valuable Asset
Listen to the audio version of today’s tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a…
- 27Jun
My Favorite Thing About Business (Isn’t What You Think)
Listen to the audio version of today’s tidbit! It’s almost embarrassing to write this, but do you know what one of my absolute favorite things…
- 13Jun
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with…
- 30May
What The Latest and Greatest Business Books Always Leave Out
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns…
- 23May
Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost…
- 25Apr
Flip The Script and Win The Customer Game
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer. For example,…
- 23Mar
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they…
- 14Mar
The Business Strategy Secret Known by The World’s Top Chefs
I started making last night’s dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest…
- 28Feb
The Most Valuable Thing Your Customers Can Give You and How to Get It
How can you measure the value of customer relationships? Here’s an interesting way. Ask yourself, how much time do you think they willing to give…
- 21Feb
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit…
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