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Tuesday Tidbit
August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
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Customers
Dealing With Difficult Customers
Tuesday Tidbit
August 7, 20180Comments

Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know

I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working as well as expected, and
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Tuesday Tidbit
July 23, 20180Comments

How Much Are Empty Chairs Costing Your Company?

Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the floor, sitting at his company’s booth
Business
Customer Experience
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Customers
Tuesday Tidbit
April 24, 20180Comments

Upside, Downside, and The Problem with Slothiness

Next week I’m traveling to the UK with one of my clients. We’ll be flying business class, drinking champagne, and spending many hours talking about the next stage of his business
Business
Customer Experience
Customer Loyalty
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Customers
The Customer Loyalty Loop
Tuesday Tidbit
March 6, 20180Comments

$2.5 Trillion Down The Drain – How Much Of It Was Yours?

I was in St. Louis visiting a client last week. They’re a 50M+ manufacturing company that I’ve been working with over the past year. I’ve worked with both the sales
Business
Career & Work
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Customer Loyalty
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Customers
Dealing With Difficult Customers
Tuesday Tidbit
January 29, 20180Comments

How to Beat the Competition 47 Cents at a Time

Over the weekend, my colleague and co-author Shawn and I were in Las Vegas conducting a workshop for 40 savvy business owners. We started this workshop by sharing an observation made the night
Customer Experience
Customer Loyalty
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Customers
Evergreen
Podcasts
The Evergreen Show
November 16, 20170Comments

Paying attention to what matters, when it matters – The Evergreen Show – Episode 19

How do you know when you've lost a customer? How can you be sure your sales team is actually doing what you expect them to? Shawn and Noah talk about
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Tuesday Tidbit
November 8, 20170Comments

The Bentley and The Butler – Part Two

We’ve talked about The Bentley and The Butler before in the Tuesday Tidbits. In case you missed part one or if you need a refresher, you can find it HERE. Here's part two. Alfred
Fleming Consulting & Co.
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The Evergreen Show
October 23, 20170Comments

The Evergreen Show – Episode #16 – “Our Customers Only Care About The Lowest Price!”

In today's episode you'll meet Shawn's dog, Wishes! Oh, we'll also explore what to do when your salespeople or anyone in the organization says your customers only care about price.
Business
Community
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Sales
October 10, 20170Comments

A $3 Substitute for a $100-150k Expense

Salespeople, like any other group, can generally be broken out into three categories. The first (and by far most valuable) are your superstars. With these people, you just want to
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