- 19Sep
When Your Expertise Is More Valuable Than Your Inventory
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that…
- 18Sep
In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax. Since we’re about to…
- 29Aug
The Fleece of the Century
Listen to this week’s audio version of the tidbit. The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue…
- 20Jul
Don’t Tell Me Your People Are Your Most Valuable Asset
Listen to the audio version of today’s tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a…
- 27Jun
My Favorite Thing About Business (Isn’t What You Think)
Listen to the audio version of today’s tidbit! It’s almost embarrassing to write this, but do you know what one of my absolute favorite things…
- 13Jun
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with…
- 30May
What The Latest and Greatest Business Books Always Leave Out
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns…
- 23May
Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost…
- 25Apr
Flip The Script and Win The Customer Game
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer. For example,…
- 23Mar
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they…
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