- 28Aug
When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news….
- 14Aug
Back To Basics? No, Ever Further Back!
A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They’ve had some turbulent times,…
- 23Jul
How Much Are Empty Chairs Costing Your Company?
Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the…
- 17Jul
One Simple Way To Keep Your Business Healthy & Strong
Last Tuesday after publishing the Tuesday Tidbit I got a text message from my mother that my 89-year-old grandfather would be having a pacemaker installed on Thursday….
- 04Jul
Honing Your Single Most Important Competitive Advantage
Last week in Newport, Rhode Island I was reminded of what a healthy and robust economy we’re currently living in. On a quiet Tuesday night,…
- 30May
Let Go Of The Anchor – Don’t Sink To The Bottom!
Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael…
- 30May
You’ve Got the Right Answer to the Wrong Question
This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips…
- 24Apr
Upside, Downside, and The Problem with Slothiness
Next week I’m traveling to the UK with one of my clients. We’ll be flying business class, drinking champagne, and spending many hours talking about…
- 10Apr
What’s The One Thing You Don’t Want To Tell Me?
Last week I woke up in California and found I could barely open my eyes. I thought maybe I left my contacts in overnight but…
- 02Apr
Why Thinking Outside the Box Isn’t Enough
We’re often told that we need to think outside the box. This is especially true in today’s tumultuous business world in which every industry is…
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