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Business
Tuesday Tidbit
February 23, 20210Comments

10X Customer Happiness in 90 Days or Less

What if you could 10X customer happiness under 90 days? The good news is you can, and I'm going to show you how. This week I share a simple 5-minute exercise that
Business
Podcasts
February 15, 20210Comments

The Best Business Podcasts of 2021

There are hundreds (maybe thousands) of business podcasts out there. Podcasts are great because they allow you to listen on your terms. Some of us learn visually like watching videos, while
Business
Customer Service
Sales
October 2, 20180Comments

Input on Input Thinking – From Theory to Action

Reading something great. But finding a way to apply what you've learned is a key to making it stick. See how leaders took input on inputs from theory to action.
Fleming Consulting & Co.
Business
Community
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Dealing With Difficult Customers
Evergreen
The Customer Loyalty Loop
The Evergreen Show
Tuesday Tidbit
August 28, 20180Comments

When Saving a Dollar Costs You Twenty

My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news. As I quickly scrolled down the
Fleming Consulting & Co.
Business
Community
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
August 14, 20180Comments

Back To Basics? No, Ever Further Back!

A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They've had some turbulent times, but are still a significant player. He
Fleming Consulting & Co.
Business
Community
Consulting
Customer Service
Customers
Leadership
Tuesday Tidbit
July 23, 20180Comments

How Much Are Empty Chairs Costing Your Company?

Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the floor, sitting at his company’s booth
Fleming Consulting & Co.
Business
Community
Customer Loyalty
Customer Service
Tuesday Tidbit
July 17, 20180Comments

One Simple Way To Keep Your Business Healthy & Strong

Last Tuesday after publishing the Tuesday Tidbit I got a text message from my mother that my 89-year-old grandfather would be having a pacemaker installed on Thursday. His heart had stopped for
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
July 4, 20180Comments

Honing Your Single Most Important Competitive Advantage

Last week in Newport, Rhode Island I was reminded of what a healthy and robust economy we’re currently living in. On a quiet Tuesday night, the restaurant we dined at, The
Books
Business
Consulting
Customer Experience
Customer Loyalty
Customer Service
May 30, 20180Comments

Let Go Of The Anchor – Don’t Sink To The Bottom!

Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael P. Murphy. The Murph workout is not
Business
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
May 30, 20180Comments

You’ve Got the Right Answer to the Wrong Question

This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips had been losing them money for
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