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16Sep
Predictable, Consistent Business Growth: Here’s an Example of What Works…
197,509 words. If you’ve been reading the Tuesday Tidbits regularly over the past couple of years, then you’ve ingested over four business books worth of…
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06Sep
Customer Loyalty Only Requires 3 Things…
It can feel like you need to pay attention to 4,584,282,221 different things in your company, and I’ve talked to hundreds of executives who feel…
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22Aug
What The Chickens Can Tell You
Want to know the real health of your business? Sometimes, finding the answer is much easier than you think.
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17Aug
Doing This Will Instantly Annoy Even Your Most Loyal Customers
You might have loyal customers…but making this critical mistake can instantly turn them off! Don’t do it.
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11Aug
Split Testing Your Customer Experience
One of the cardinal rules of marketing success is that you need to “test, test, test!” But you should also be split testing the less…
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09Aug
The Strands of Customer Success (And How to Bond Your People to Your Customers)
I was in New York City last week speaking to a group at Google’s HQ in Chelsea. During a walk through the city, I passed…
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08Aug
How a Simple Banana Bread Recipe Can Grow Your Business (And Keep Customers Salivating for More!)
Learn how a simple banana bread recipe can keep your customers happier and spending more money with your business year after year.
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06Aug
A Billion Dollar Business Lesson
Here’s a parable that offers a billion dollar billion lesson, and the dangers of not investing enough in your business.
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02Aug
Grease the Slide – How to Give Customers the Best Experience
Remember the old experience of renting a movie? You used to have to get your winter boots and coat on, warm up the car, shovel…
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28Jul
From Dismal To Good
From Dismal To Good: Why You Can’t Be Great if You’re Not Even Good…
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