- 09May
Don’t Confuse Active Management With Micromanagement
Nobody likes to be micromanaged. You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to…
0 comments Read more - 23Mar
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they…
- 14Mar
The Business Strategy Secret Known by The World’s Top Chefs
I started making last night’s dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest…
- 21Feb
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit…
- 14Feb
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I…
- 24Jan
We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted…
- 17Jan
You Know What to Do – And That’s Why You’re Not Doing It
I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I…
- 13Dec
Good News, Bad News, Fake News, Your News
This can’t be real. Surely, this must be real. Last week, a delusional, gullible moron entered Comet Pizzeria in Washington, D.C. with a loaded AR-15…
- 22Nov
Carefully Consider Your Options
I was working with a large manufacturing firm who had an important decision to make. They were trying to make the right decision between two…
- 15Nov
It’s Dangerous, It’s Scary, and It’s Exactly What Your Company Needs
“MEN WANTED for Hazardous Journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of…
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