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28Aug
When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news….
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20Aug
Champions Work Harder After Winning
Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was…
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14Aug
Back To Basics? No, Ever Further Back!
A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They’ve had some turbulent times,…
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07Aug
Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know
I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working…
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30Jul
How to Create a Showstopping Customer Experience
Last week we took the girls to see Disney’s Frozen on Broadway in New York City. We happened to be sitting in front of a famous Hollywood…
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23Jul
How Much Are Empty Chairs Costing Your Company?
Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the…
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30May
Let Go Of The Anchor – Don’t Sink To The Bottom!
Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael…
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30May
Big City, Bright Lights, It’s Showtime!
I just arrived in New York City. Tomorrow morning I’ll be speaking to a group of over 800 people from the Broadway/Theater industry. I’ll be…
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30May
You’ve Got the Right Answer to the Wrong Question
This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips…
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10Apr
What’s The One Thing You Don’t Want To Tell Me?
Last week I woke up in California and found I could barely open my eyes. I thought maybe I left my contacts in overnight but…