February 6, 20210Comments

The Best B2B Sales Training Investment You Can Make in 2021

The Best B2B Sales Training Investment You Can Make So you've landed here because you're thinking about investing in B2B Sales Training. Before you leave, make sure you read this entire page

Business

Community

Dealing With Difficult Customers

Evergreen

The Customer Loyalty Loop

The Evergreen Show

Tuesday Tidbit

August 28, 20180Comments

When Saving a Dollar Costs You Twenty

My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news. As I quickly scrolled down the

August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with

August 14, 20180Comments

Back To Basics? No, Ever Further Back!

A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They've had some turbulent times, but are still a significant player. He

Dealing With Difficult Customers

Tuesday Tidbit

August 7, 20180Comments

Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know

I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working as well as expected, and

July 30, 20180Comments

How to Create a Showstopping Customer Experience

Last week we took the girls to see Disney's Frozen on Broadway in New York City. We happened to be sitting in front of a famous Hollywood actor. We got to talking before

July 23, 20180Comments

How Much Are Empty Chairs Costing Your Company?

Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the floor, sitting at his company’s booth

May 30, 20180Comments

Let Go Of The Anchor – Don’t Sink To The Bottom!

Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael P. Murphy. The Murph workout is not

May 30, 20180Comments

Big City, Bright Lights, It’s Showtime!

I just arrived in New York City. Tomorrow morning I’ll be speaking to a group of over 800 people from the Broadway/Theater industry. I’ll be talking to them about an industry facing

May 30, 20180Comments

You’ve Got the Right Answer to the Wrong Question

This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips had been losing them money for

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