- 23Mar
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they…
- 31Jan
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there,…
- 13Dec
Good News, Bad News, Fake News, Your News
This can’t be real. Surely, this must be real. Last week, a delusional, gullible moron entered Comet Pizzeria in Washington, D.C. with a loaded AR-15…
- 06Dec
Don’t Get Coal in Your Company Stockings This Year
Santa wasn’t so jolly. We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren….
- 05Dec
The Customer Loyalty Loop Review by Biz Books Columnist, Jim Pawlak
Here’s a review of The Customer Loyalty Loop from Jim Pawlak for his nationally syndicated column – Biz Books. This review will appear in various…
- 22Nov
Carefully Consider Your Options
I was working with a large manufacturing firm who had an important decision to make. They were trying to make the right decision between two…
- 01Nov
30 Leading Companies. Four Core Lessons. All from One Room.
Oil & Gas. Retail & E-Commerce. Heavy Trucking & Shipping. B2B Manufacturing. Non-Profits. Consulting. Wine & Hospitality. Professional Entertainment. Retail Service. Architectural. Entrepreneurs. SaaS/Web Services….
- 18Oct
Want Loyal Customers? Here’s What Works…
My new book, The Customer Loyalty Loop hits the shelves in just over a month. Daniel Pink, author of such NYT bestselling books as Drive…
- 30Aug
To Reach Your Customers, Stop Shouting & Start Whispering
Do you want your prospective customers to like you and want to do business with you? What if you could achieve that before you even…
- 06Jun
When to Shoot the Gorilla
Are you confident that your people would know how to make a quick decision in a stressful situation? Many companies take far too long to…
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