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The Customer Loyalty Loop
Tuesday Tidbit
September 19, 20170Comments

When Your Expertise Is More Valuable Than Your Inventory

One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take
Fleming Consulting & Co.
Business
Customer Service
E-Commerce
Sales
Tuesday Tidbit
July 7, 20170Comments

The Best of June 2017

As requested, the Tidbits are also now available in PDF format. Each month, I'll post and send out a PDF compilation for offline viewing. Just click the little arrow in
Customer Experience
Customer Loyalty
Customer Service
Customers
E-Commerce
The Customer Loyalty Loop
December 5, 20160Comments

The Customer Loyalty Loop Review by Biz Books Columnist, Jim Pawlak

Here’s a review of The Customer Loyalty Loop from Jim Pawlak for his nationally syndicated column – Biz Books.  This review will appear in various newspapers across the United States Biz
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
E-Commerce
Tuesday Tidbit
November 10, 20150Comments

Why Won’t You Take My Money!?!?!?!

My good friend Shawn was telling me about an experience he had recently. It was so in line with what I talk about and share with you on a weekly
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
E-Commerce
Tuesday Tidbit
August 25, 20150Comments

Why Your Average Customer Never Buys Anything

People are always telling me about their "average customer." Here's the problem with the "average customer." The "average customer” never buys anything. And the reason "the average customer" because
Fleming Consulting & Co.
Business
Creativity
E-Commerce
Entrepreneurship
October 5, 20130Comments

The Power of The Membership

I've worked with literally hundreds of people who own and operate membership-based businesses. Most of these are online, but I've helped a number of offline companies successfully implement the concept
Fleming Consulting & Co.
E-Commerce
Internet Marketing
Retention
November 7, 20120Comments

The Ultimate Guide To Building a Recurring Revenue Business

There's a pretty long, yet awesome, post over at Maneesh Sethi's Blog, HackTheSystem.com, called "The Ultimate Guide to Building a Recurring Revenue Business." You may have heard of Maneesh recently, or
Fleming Consulting & Co.
Business
E-Commerce
Entrepreneurship
Misc
Retention
The Speck
October 14, 20112Comments

Hello Mixergy Friends/Fans/Community

Welcome to the Mixergy community! I'm guessing you've ended up here today as a result of the Mixergy Master Class on improving Membership Site Retention I recently did with Andrew Warner. If
Fleming Consulting & Co.
Business
Creativity
E-Commerce
Internet Marketing
Life
Success
The Speck
September 28, 201017Comments

The Speck

The speck is something I've been thinking about a lot lately. When I found myself stuck in a dead-end office job many years ago, I quickly realized that trying to come
Fleming Consulting & Co.
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Technology
December 18, 20096Comments

What Matters Now

Looking for some direction in 2010? Seth Godin has compiled a free eBook titled "What Matters Now" with a collection of ideas from over 70 "big thinkers" about the world in
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