But There’s a Problem…
It doesn’t need to be like that…
We’ve helped hundreds of clients across dozens of industries create dramatic growth by implementing simple, codified processes in the most critical areas of their businesses.
And now we’re ready to help you.
We all already know the importance of keeping the customers we’ve worked so hard to get.
You can probably list out all the things that you think you should be doing to be better in this critical area.
So what does your organization genuinely need to do to create evergreen revenue growth, happier customers, and be the market leader?
The truth is, it’s not enough to know what you should be doing – to see lasting results, you have to make these areas a strategic priority, and actually get moving.
Noah’s clients engage him to move from ideation to reality. He does this by identifying or creating the strategies that will have the most significant impact for each unique company, codifying sales & marketing processes, and maximizing revenue from new and existing customers.
From small privately-held companies to Stanley Cup champions and world-class entertainers, global retailers, to publicly-traded behemoths with billions in revenue, Noah can provide proven, pragmatic, and customizable approaches to just about any size company looking to get more clients, keep more clients, and grow their revenue.
Noah is also the author of three books: Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service.
One of the lessons I work hardest to help my readers (and clients) understand is that there is a tremendous gap between knowing what you need to do and actually doing it. It's easy to put off doing important work because we tend to feel that once we understand something, we've already done it.…
Last week, I was in West Palm Beach. It's one of four trips I take every year to update my skill sets with a few days of workshops, reconnect with my peers, and keep growing so that I can continue to offer higher value to my clients. Without these trips, there's no way I'd…
Last night I was packing for a few days in West Palm Beach, Florida. I’m here for an annual conference I’ve attended for the past five years. As I went through my packing checklist, I noticed I was missing my sunglasses. This resulted in a house-wide search for my sunglasses. I searched everywhere, and the…
I started packing yesterday. A couple of weeks ago, a house came up for sale that we had put an offer on about seven years ago. At the time, we didn’t get it, but my wife still loved the house, so this time, we pounced on it. We’re moving at the end of November. Real…
This past weekend we saw Broadway's Come From Away in Detroit, which is the story of 38 planes that were grounded in Gander, Newfoundland, during 9/11. With over 7,000 passengers stranded on the tiny island for days, the people of Gander jumped into high gear providing shelter, food, clothing, safety, shots of screech, dancing, and…
I was reading an article over the weekend that gave me a little chuckle. The New York City Department of Education spent over $9M to equip their school buses with GPS. A year later they found out about 80% of them were never even turned on! The critical line, in my opinion, from the story is, “From…
Almost always, one of the first things I do with my new clients is to help them kick off a straightforward customer engagement or retention process. It’s simple enough that I can have them do it with a pen and paper, and within a single day, we’ve typically got enough done to start rolling it…
My youngest daughter's latest obsession is competing with her big sister. Here's a picture of the little one running a race with me on the weekend. She worked incredibly hard to stay well ahead of her older sister. I noticed the competitive streak again over the weekend as they played a "spot the difference between…
A couple of months ago, I was with a client for a full-day event. I was invited to sit in on the meetings and help both facilitate and work with them to ideate on some critical business decisions. While most of the work I do is much more in-depth, I love the facilitation role, mostly…
September is like the start of a new year for my wife and kids. Everyone heads back to school today. My wife is eagerly looking forward to teaching her 30+ kids. This year is different, though. As my kids get older, I find them both super excited to get started and ready to conquer another…
In the past four months, I've talked to, count 'em, 14 companies with failed software-related projects. Most of the time, I’m talking to companies implementing a CRM or other sales-related tools. They're either dumping existing CRMs that aren't being used. Or, they're throwing in the towel on failed implementations. Or, they're realizing they focused on…
This week I’m on Prince Edward Island enjoying a week of fun with my family. We’re enjoying an incredible bounty of fresh seafood. Last night we had amazingly fresh lobster and oysters – here's a picture of my daughters being silly who I’m incredibly proud of for enjoying copious amounts of lobster, mussels, and oysters.…
