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Creativity

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Tuesday Tidbit
August 28, 20180Comments

When Saving a Dollar Costs You Twenty

My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news. As I quickly scrolled down the
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Tuesday Tidbit
August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
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Business
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Creativity
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Tuesday Tidbit
August 14, 20180Comments

Back To Basics? No, Ever Further Back!

A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They've had some turbulent times, but are still a significant player. He
Community
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Marketing
Tuesday Tidbit
May 30, 20180Comments

Big City, Bright Lights, It’s Showtime!

I just arrived in New York City. Tomorrow morning I’ll be speaking to a group of over 800 people from the Broadway/Theater industry. I’ll be talking to them about an industry facing
Business
Consulting
Creativity
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Customer Loyalty
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Tuesday Tidbit
May 30, 20180Comments

You’ve Got the Right Answer to the Wrong Question

This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips had been losing them money for
Business
Creativity
Fun Stuff
Tuesday Tidbit
April 2, 20180Comments

Why Thinking Outside the Box Isn’t Enough

We’re often told that we need to think outside the box. This is especially true in today’s tumultuous business world in which every industry is being disrupted in one form
Business
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
February 13, 20180Comments

Don’t Get Benched – The Strategy You’re Crazy to Avoid

Over the weekend I entered a high-end, well-known retail store. You would know the brand. The store was busy, but not busy enough that at least two employees, looked at me
Fleming Consulting & Co.
Business
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The Evergreen Show
October 5, 20170Comments

The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits

Here's the latest episode of The Evergreen Show. Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more new clients are the ones who
Community
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Success
The Customer Loyalty Loop
Tuesday Tidbit
September 5, 20170Comments

Watch out for the Hippo!

Listen to the audio version of this week's Tidbit. You can subscribe to them on iTunes\ I was working with a company because the CEO was worried about a lack of
Business
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Customers
The Customer Loyalty Loop
August 29, 20170Comments

The Fleece of the Century

Listen to this week's audio version of the tidbit. The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lackluster boxing match
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