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28Aug
When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news….
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20Aug
Champions Work Harder After Winning
Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was…
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14Aug
Back To Basics? No, Ever Further Back!
A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They’ve had some turbulent times,…
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30May
Big City, Bright Lights, It’s Showtime!
I just arrived in New York City. Tomorrow morning I’ll be speaking to a group of over 800 people from the Broadway/Theater industry. I’ll be…
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30May
You’ve Got the Right Answer to the Wrong Question
This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips…
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02Apr
Why Thinking Outside the Box Isn’t Enough
We’re often told that we need to think outside the box. This is especially true in today’s tumultuous business world in which every industry is…
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13Feb
Don’t Get Benched – The Strategy You’re Crazy to Avoid
Over the weekend I entered a high-end, well-known retail store. You would know the brand. The store was busy, but not busy enough that at…
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05Oct
The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits
Here’s the latest episode of The Evergreen Show. Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more…
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05Sep
Watch out for the Hippo!
Listen to the audio version of this week’s Tidbit. You can subscribe to them on iTunes\ I was working with a company because the CEO…
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29Aug
The Fleece of the Century
Listen to this week’s audio version of the tidbit. The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue…