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Leadership

Leadership
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October 23, 20180Comments

Why Procrastination Swallows Profits

Learn how waiting cost one company about $5M and how procrastination kills your profits.
Fleming Consulting & Co.
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Tuesday Tidbit
August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
Fleming Consulting & Co.
Business
Community
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Tuesday Tidbit
July 23, 20180Comments

How Much Are Empty Chairs Costing Your Company?

Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the floor, sitting at his company’s booth
Business
Leadership
Misc
Tuesday Tidbit
October 31, 20170Comments

Your Strategic Genius Is Useless in the Face of This…

In his classic book Winning, Jack Welch talks about a top executive leaving, and then having his replacement selected and announced all before the end of the day. Think about
Business
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Entrepreneurship
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August 22, 20170Comments

A $5M Bet That You Don’t Need More Training

Whenever somebody asks me about sales training (or any training for that matter), I always challenge them with the “$5M Cash Test, ” first. 95 times out of 100, it becomes apparent that they
Business
Leadership
Tuesday Tidbit
July 27, 20170Comments

If You Can’t Explain It, You’re Not Doing It Right

Listen to the audio version of this week's tidbit. I got a lot of flack (and praise) from last week’s Tidbit, where I said that your people are not your most valuable resource,
Business
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Customer Loyalty
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Customers
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Tuesday Tidbit
July 20, 20170Comments

Don’t Tell Me Your People Are Your Most Valuable Asset

Listen to the audio version of today's tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a bit muffled, but it's better
Customer Experience
Customer Loyalty
Customer Service
Leadership
Loyalty
Sales
Tuesday Tidbit
June 6, 20170Comments

This Too Shall Pass

As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN
Business
Community
Consulting
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Tuesday Tidbit
May 9, 20170Comments

Don’t Confuse Active Management With Micromanagement

Nobody likes to be micromanaged. You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to do, and leaving no autonomy. Nobody
Business
Customer Experience
Customer Loyalty
Customer Service
Leadership
Tuesday Tidbit
March 7, 20170Comments

It’s a Trap! Stop Throwing Money on the Flames!

I was speaking to a prospect the other day who told me once a month he liked to take large piles of money and set fire to it in the
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