- 22Jun
If The Glove Doesn’t Fit
I recently told you the story how my Fitbit helped me lose 20lb so far this year and many inches from my waistline. With that, came the…
- 13Jun
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with…
- 06Jun
This Too Shall Pass
As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to…
- 01Jun
Your Leads are Leaking
You all know how much I believe in putting less of your focus on generating leads and new customers, and putting more of your efforts…
- 02May
Don’t Let Ego Kill Your Company
In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to…
0 comments Read more - 19Apr
Stop Trying to Manage the Unmanageable
Are you spending your time worried about the wrong things? I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s…
- 21Feb
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit…
- 14Feb
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I…
- 31Jan
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there,…
- 24Jan
We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted…
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