- 22Jun
If The Glove Doesn’t Fit
I recently told you the story how my Fitbit helped me lose 20lb so far this year and many inches from my waistline. With that, came the…
- 13Jun
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with…
- 06Jun
This Too Shall Pass
As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to…
- 01Jun
Your Leads are Leaking
You all know how much I believe in putting less of your focus on generating leads and new customers, and putting more of your efforts…
- 30May
What The Latest and Greatest Business Books Always Leave Out
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns…
- 23May
Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost…
- 02May
Don’t Let Ego Kill Your Company
In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to…
0 comments Read more - 25Apr
Flip The Script and Win The Customer Game
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer. For example,…
- 19Apr
Stop Trying to Manage the Unmanageable
Are you spending your time worried about the wrong things? I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s…
- 04Apr
The Bar has Been Raised – Literally The Best Customer Experience I’ve Ever Had
I was working at LinkedIn/Lynda.com’s offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed…
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