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Customer Loyalty

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Creativity
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Customer Loyalty
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Tuesday Tidbit
February 13, 20180Comments

Don’t Get Benched – The Strategy You’re Crazy to Avoid

Over the weekend I entered a high-end, well-known retail store. You would know the brand. The store was busy, but not busy enough that at least two employees, looked at me
Business
Career & Work
Customer Experience
Customer Loyalty
Customer Service
Customers
Dealing With Difficult Customers
Tuesday Tidbit
January 29, 20180Comments

How to Beat the Competition 47 Cents at a Time

Over the weekend, my colleague and co-author Shawn and I were in Las Vegas conducting a workshop for 40 savvy business owners. We started this workshop by sharing an observation made the night
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
January 9, 20180Comments

The Disney Magic That Blew My Mind (It Might Surprise You!)

Last week we took the kids to Disney in Florida for a surprise getaway before they went back to school. It was my first time visiting Disney in the past
crm
Customer Experience
Customer Loyalty
Customer Service
Sales
December 18, 20170Comments

Maybe This is Why You’re Striking Out

How close are your average performers to your best in your company? What’s the difference between the best & worst, whether you measure that by how happy your customers are after
Fleming Consulting & Co.
Business
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
December 5, 20170Comments

Get a Head Start on 2018 (Or Stay Stuck in the Past)

If you'd like, you can listen to the audio version of today's tidbit and subscribe on iTunes. I was in Montreal last week for a private breakfast event with over 35
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
November 28, 20170Comments

The Hierarchy of Wonders

If you've been reading the Tuesday tidbits for any length of time, then you've no doubt heard me talk about The Hierarchy of Horrors before. If you need a refresher,
Books
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Dealing With Difficult Customers
November 21, 20170Comments

What Would You Do?!

Today’s Tuesday Tidbit is an excerpt pulled from my new book Dealing with Difficult Customers which was officially released yesterday. You can order yours here. A BIG thanks to Debra Margles, President of Michael
Customer Experience
Customer Loyalty
Customer Service
Customers
Evergreen
Podcasts
The Evergreen Show
November 16, 20170Comments

Paying attention to what matters, when it matters – The Evergreen Show – Episode 19

How do you know when you've lost a customer? How can you be sure your sales team is actually doing what you expect them to? Shawn and Noah talk about
Community
Customer Experience
Customer Loyalty
Customer Service
Customers
Tuesday Tidbit
November 8, 20170Comments

The Bentley and The Butler – Part Two

We’ve talked about The Bentley and The Butler before in the Tuesday Tidbits. In case you missed part one or if you need a refresher, you can find it HERE. Here's part two. Alfred
Fleming Consulting & Co.
Community
Consulting
Customer Loyalty
Customer Service
Customers
Sales
The Evergreen Show
October 23, 20170Comments

The Evergreen Show – Episode #16 – “Our Customers Only Care About The Lowest Price!”

In today's episode you'll meet Shawn's dog, Wishes! Oh, we'll also explore what to do when your salespeople or anyone in the organization says your customers only care about price.
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