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Customer Service

Customer Service Is Always a C-Suite Issue
Customer Service
April 30, 20190Comments

Customer Service Is Always a C-Suite Issue

a case study in customer service failure from the top to the bottom
Business
Customer Service
Sales
October 2, 20180Comments

Input on Input Thinking – From Theory to Action

Reading something great. But finding a way to apply what you've learned is a key to making it stick. See how leaders took input on inputs from theory to action.
Fleming Consulting & Co.
Business
Community
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Dealing With Difficult Customers
Evergreen
The Customer Loyalty Loop
The Evergreen Show
Tuesday Tidbit
August 28, 20180Comments

When Saving a Dollar Costs You Twenty

My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news. As I quickly scrolled down the
Fleming Consulting & Co.
Community
Consulting
Creativity
crm
Customer Service
Customers
Leadership
Success
Tuesday Tidbit
August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
Fleming Consulting & Co.
Business
Community
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
August 14, 20180Comments

Back To Basics? No, Ever Further Back!

A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently. They've had some turbulent times, but are still a significant player. He
Fleming Consulting & Co.
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Customers
Dealing With Difficult Customers
Tuesday Tidbit
August 7, 20180Comments

Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know

I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working as well as expected, and
Fleming Consulting & Co.
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
July 30, 20180Comments

How to Create a Showstopping Customer Experience

Last week we took the girls to see Disney's Frozen on Broadway in New York City. We happened to be sitting in front of a famous Hollywood actor. We got to talking before
Fleming Consulting & Co.
Business
Community
Consulting
Customer Service
Customers
Leadership
Tuesday Tidbit
July 23, 20180Comments

How Much Are Empty Chairs Costing Your Company?

Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio. I watched a man, across the floor, sitting at his company’s booth
Fleming Consulting & Co.
Business
Community
Customer Loyalty
Customer Service
Tuesday Tidbit
July 17, 20180Comments

One Simple Way To Keep Your Business Healthy & Strong

Last Tuesday after publishing the Tuesday Tidbit I got a text message from my mother that my 89-year-old grandfather would be having a pacemaker installed on Thursday. His heart had stopped for
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
July 4, 20180Comments

Honing Your Single Most Important Competitive Advantage

Last week in Newport, Rhode Island I was reminded of what a healthy and robust economy we’re currently living in. On a quiet Tuesday night, the restaurant we dined at, The
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