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May 30, 20180Comments

Let Go Of The Anchor – Don’t Sink To The Bottom!

Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael P. Murphy. The Murph workout is not
Business
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
May 30, 20180Comments

You’ve Got the Right Answer to the Wrong Question

This is one of my favorite business stories of all time: “Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips had been losing them money for
Business
Customer Experience
Customer Service
Customers
Tuesday Tidbit
April 24, 20180Comments

Upside, Downside, and The Problem with Slothiness

Next week I’m traveling to the UK with one of my clients. We’ll be flying business class, drinking champagne, and spending many hours talking about the next stage of his business
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
The Customer Loyalty Loop
Tuesday Tidbit
March 6, 20180Comments

$2.5 Trillion Down The Drain – How Much Of It Was Yours?

I was in St. Louis visiting a client last week. They’re a 50M+ manufacturing company that I’ve been working with over the past year. I’ve worked with both the sales
Business
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
February 13, 20180Comments

Don’t Get Benched – The Strategy You’re Crazy to Avoid

Over the weekend I entered a high-end, well-known retail store. You would know the brand. The store was busy, but not busy enough that at least two employees, looked at me
Business
Career & Work
Customer Experience
Customer Loyalty
Customer Service
Customers
Dealing With Difficult Customers
Tuesday Tidbit
January 29, 20180Comments

How to Beat the Competition 47 Cents at a Time

Over the weekend, my colleague and co-author Shawn and I were in Las Vegas conducting a workshop for 40 savvy business owners. We started this workshop by sharing an observation made the night
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
January 9, 20180Comments

The Disney Magic That Blew My Mind (It Might Surprise You!)

Last week we took the kids to Disney in Florida for a surprise getaway before they went back to school. It was my first time visiting Disney in the past
crm
Customer Experience
Customer Loyalty
Customer Service
Sales
December 18, 20170Comments

Maybe This is Why You’re Striking Out

How close are your average performers to your best in your company? What’s the difference between the best & worst, whether you measure that by how happy your customers are after
Fleming Consulting & Co.
Business
Community
Consulting
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Customer Loyalty
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Tuesday Tidbit
December 5, 20170Comments

Get a Head Start on 2018 (Or Stay Stuck in the Past)

If you'd like, you can listen to the audio version of today's tidbit and subscribe on iTunes. I was in Montreal last week for a private breakfast event with over 35
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
November 28, 20170Comments

The Hierarchy of Wonders

If you've been reading the Tuesday tidbits for any length of time, then you've no doubt heard me talk about The Hierarchy of Horrors before. If you need a refresher,
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