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Tuesday Tidbit
August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
crm
Customer Experience
Customer Loyalty
Customer Service
Sales
December 18, 20170Comments

Maybe This is Why You’re Striking Out

How close are your average performers to your best in your company? What’s the difference between the best & worst, whether you measure that by how happy your customers are after
Fleming Consulting & Co.
Business
Community
Consulting
Creativity
crm
Customer Experience
Customer Loyalty
The Evergreen Show
October 5, 20170Comments

The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits

Here's the latest episode of The Evergreen Show. Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more new clients are the ones who
Consulting
crm
Customer Experience
Customer Loyalty
Customer Service
Retention
Sales
The Customer Loyalty Loop
Tuesday Tidbit
August 15, 20170Comments

Don’t Learn More. Do More.

One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that
Business
crm
Customer Experience
Customer Loyalty
Customer Service
Customers
Sales
June 13, 20170Comments

Find New Growth Opportunities Quickly!

Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the
Business
crm
Customer Experience
Customer Loyalty
Customer Service
Customers
Tuesday Tidbit
May 23, 20170Comments

Do This So You Can Stop Juggling Chainsaws

I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost my wedding ring (HERE), I
Business
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Consulting
Creativity
crm
Customer Experience
Customer Loyalty
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Customers
Sales
Tuesday Tidbit
February 21, 20170Comments

Your Company Needs to Get Healthier – Here’s How to Do It

I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit since January 1st, and I love
Business
Community
Consulting
crm
Customer Experience
Customer Loyalty
Customer Service
Sales
Tuesday Tidbit
February 14, 20170Comments

A Few Simple Questions to Guarantee Results with Your Next Major Training Investment

Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls
Business
crm
Customer Experience
Customer Loyalty
Customer Service
Customers
Retention
Sales
The Customer Loyalty Loop
Tuesday Tidbit
January 31, 20173Comments

The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers

2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
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