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20Aug
Champions Work Harder After Winning
Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was…
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18Dec
Maybe This is Why You’re Striking Out
How close are your average performers to your best in your company? What’s the difference between the best & worst, whether you measure that by…
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05Oct
The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits
Here’s the latest episode of The Evergreen Show. Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more…
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15Aug
Don’t Learn More. Do More.
One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I…
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13Jun
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with…
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23May
Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost…
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21Feb
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit…
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14Feb
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I…
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31Jan
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there,…