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Tuesday Tidbit
August 20, 20180Comments

Champions Work Harder After Winning

Last week I was in a major North American city that’s home to two of the premier franchise sports teams on the planet. I was thrilled to be working with
Business
Sales
Success
Tuesday Tidbit
February 20, 20180Comments

How One Person Can Do the Work of Four

Over the past few months, you’ve heard me rant and rail about the importance of process. I’ve talked about the importance and necessity to have such processes as: A clearly defined
Business
Customer Experience
Getting Things Done
Success
November 1, 20170Comments

Getting 10X Results Without The Burnout

I was working with a company not long ago where the president was trying to figure out what accounted for the vast differences in productivity per employee. They’d just introduced some
Community
Consulting
Creativity
Success
The Customer Loyalty Loop
Tuesday Tidbit
September 5, 20170Comments

Watch out for the Hippo!

Listen to the audio version of this week's Tidbit. You can subscribe to them on iTunes\ I was working with a company because the CEO was worried about a lack of
Business
Customer Experience
Customer Loyalty
Customer Service
Entrepreneurship
Leadership
Success
August 22, 20170Comments

A $5M Bet That You Don’t Need More Training

Whenever somebody asks me about sales training (or any training for that matter), I always challenge them with the “$5M Cash Test, ” first. 95 times out of 100, it becomes apparent that they
Business
Community
Customer Experience
Customer Loyalty
Customer Service
Customers
Leadership
Success
Tuesday Tidbit
July 20, 20170Comments

Don’t Tell Me Your People Are Your Most Valuable Asset

Listen to the audio version of today's tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a bit muffled, but it's better
Business
Customer Experience
Customer Loyalty
Sales
Success
May 2, 20170Comments

Don’t Let Ego Kill Your Company

In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to ask him. They wanted to
Business
Community
Consulting
Creativity
Success
Tuesday Tidbit
September 16, 20160Comments

Predictable, Consistent Business Growth: Here’s an Example of What Works…

197,509 words. If you've been reading the Tuesday Tidbits regularly over the past couple of years, then you've ingested over four business books worth of information, all in no more than
Business
Consulting
Loyalty
Success
Tuesday Tidbit
May 24, 20160Comments

The Best Business Coach I’ve Ever Seen – My 5-Year-Old Daughter

My 5-year-old daughter learned to ride a two-wheel bike this past weekend. She picked it up in about 15 minutes. By the end of the weekend, she had built up
Business
Customer Experience
Customer Service
Marketing
Opportunity
Sales
Success
Tuesday Tidbit
May 10, 20160Comments

A Billion Dollar Sales Process Learned From a Small Town Contractor

I needed some work done at my house. I talked to ten contractors, and nine of them were awful. But the one who ended up getting the business...He was a marvel. If
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