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Opportunity

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Customer Experience
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Tuesday Tidbit
May 10, 20160Comments

A Billion Dollar Sales Process Learned From a Small Town Contractor

I needed some work done at my house. I talked to ten contractors, and nine of them were awful. But the one who ended up getting the business...He was a marvel. If
Business
Consulting
Getting Things Done
Opportunity
Tuesday Tidbit
May 3, 20162Comments

How To Calculate The Cost of Doing Nothing

"Not right now." "We're in a holding pattern." "I'm not ready to decide yet." "We need more information." "The timing isn't right." I've talked with many business leaders who knew there was an important decision
Customer Experience
Customer Loyalty
Customer Service
Opportunity
Sales
The Buying Loop
Tuesday Tidbit
April 26, 20160Comments

The Most Important Parts of the Customer Experience You’re Not Even Thinking About

Most people assume that once they've got a customer, that's when customer's experience starts. But they're wrong. The customer experience starts long before the prospect has ever made a purchase, and
Consulting
Entrepreneurship
Marketing
Opportunity
Sales
Time & Money
Tuesday Tidbit
April 19, 20160Comments

A $464,000 Difference of Opinion

$464,000.   This was the cost of a new custom software development tool that the IT department was proposing to a CEO I was working with. He was ready to sign
Business
Customer Experience
Customer Loyalty
Customer Service
Opportunity
Retention
Sales
Success
Tuesday Tidbit
March 15, 20160Comments

How to Turn $1.73 into Millions Within Days

Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor. Did you know that if you were to
Opportunity
Sales
Success
Tuesday Tidbit
March 8, 20160Comments

The Most Powerful Tool You’re Almost Certainly Not Using

In my work over the past ten years, I've been fortunate enough to work with companies that employ three people, and those that employ thousands. I've helped companies that have yet
Consulting
Customer Experience
Loyalty
Opportunity
Sales
Tuesday Tidbit
March 1, 20160Comments

Narrative Trumps Experience

Let’s play a game.   I want you to picture the perfect plate of pasta in as much detail as you can.  Close your eyes for five seconds, and see it,
Business
Customer Experience
Customer Service
Loyalty
Opportunity
Sales
Success
Tuesday Tidbit
February 23, 20160Comments

The Giant, Untapped Opportunity You’re Likely Missing

I told you about my miserable hotel check-in experience last week. If you missed it, find it here. But it got me thinking… Would I have paid, say an extra $50-$100
Consulting
Creativity
Opportunity
Success
Tuesday Tidbit
January 19, 20160Comments

The Power of Reinvention and The Pitfalls of Relying on The Greatest Hits

Companies can build reputations and legacies based off of single stories, and it's easier than ever in the internet age. For example: Four years ago The Ritz-Carlton safely returned a little boy's
Fleming Consulting & Co.
Opportunity
Uncategorized
August 20, 20130Comments

Frustration Opportunity

Last night I watched an episode of Shark Tank where a young couple attempted to raise funds for a children's 'sippy cup' they have invented out of sheer frustration with
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