Santa wasn’t so jolly. We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren….
Most people assume that once they’ve got a customer, that’s when customer’s experience starts. But they’re wrong. The customer experience starts long before the prospect…
Every expert is the world of sales, marketing, and customer service loves to preach to us and tell us that we all need to be…
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- Are You Drinking The Wrong Lemonade? – The Evergreen Show – Episode #47 July 4, 2018
- Honing Your Single Most Important Competitive Advantage July 4, 2018
- Let Go Of The Anchor – Don’t Sink To The Bottom! May 30, 2018
- Big City, Bright Lights, It’s Showtime! May 30, 2018
- You’ve Got the Right Answer to the Wrong Question May 30, 2018
- Quit Being so Damned Humble -The Evergreen Show – Episode 46 May 21, 2018
- The Magic of Asking Better Questions – The Evergreen Show – Episode 45 May 14, 2018
- One Process, Two Process, Red Process, Blue Process – The Evergreen Show – Episode 44 May 7, 2018