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06Dec
Don’t Get Coal in Your Company Stockings This Year
Santa wasn’t so jolly. We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren….
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26Apr
The Most Important Parts of the Customer Experience You’re Not Even Thinking About
Most people assume that once they’ve got a customer, that’s when customer’s experience starts. But they’re wrong. The customer experience starts long before the prospect…
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13Oct
Cut the Crap about Authenticity – She Should Have Lied
Every expert is the world of sales, marketing, and customer service loves to preach to us and tell us that we all need to be…