Santa wasn’t so jolly. We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren….
Most people assume that once they’ve got a customer, that’s when customer’s experience starts. But they’re wrong. The customer experience starts long before the prospect…
Every expert is the world of sales, marketing, and customer service loves to preach to us and tell us that we all need to be…
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- Role Playing is a Requirement – The Evergreen Show – Episode 37 March 19, 2018
- Doing Referrals Right – The Evergreen Show – Episode 36 March 12, 2018
- $2.5 Trillion Down The Drain – How Much Of It Was Yours? March 6, 2018
- Internal Benchmarking: The Case Study Show – The Evergreen Show – Episode 35 March 5, 2018
- Internal Benchmarking 101: There’s literally no excuse to not be doing this! – The Evergreen Show – Episode 34 February 26, 2018
- How One Person Can Do the Work of Four February 20, 2018
- Referrals Redux – Tactical Referral Generation For Busy Salespeople – The Evergreen Show – Episode 33 February 19, 2018
- Don’t Get Benched – The Strategy You’re Crazy to Avoid February 13, 2018