Santa wasn’t so jolly. We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren….
Most people assume that once they’ve got a customer, that’s when customer’s experience starts. But they’re wrong. The customer experience starts long before the prospect…
Every expert is the world of sales, marketing, and customer service loves to preach to us and tell us that we all need to be…
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- How Do You Know When You Lose a Customer? October 18, 2017
- The Evergreen Show – Episode #15 – When You’re Consistently Good, You Can Even Beat up Your Customers Without Repercussions! October 16, 2017
- A $3 Substitute for a $100-150k Expense October 10, 2017
- The Evergreen Show – Episode #14 – Why We Hate this Referral Question So Much! October 9, 2017
- The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits October 5, 2017
- Maybe You Don’t Need To Hug Your Customers October 3, 2017
- Don’t Make Your Customers Work So Hard September 26, 2017
- The Evergreen Show – Episode #12 – Get Your People To Stop Learning and Start Doing September 25, 2017