In my last book, Dealing with Difficult Customers, my co-author Shawn Veltman and I wrote about an exercise we do with companies called "Bizarro World,"…

Last week in NYC my kids stumbled upon a store that looked interesting.  The store was called Camp. We entered the fun looking toy store…

Yesterday my family celebrated Canada Day with swimming, friends, and fireworks.  We're heading to New York City today where we'll be able to celebrate Independence…

World-Class Results are Within Your Reach

Today I’m traveling to Vancouver, BC.  Over the next four days I’ll be speaking to four private CEO mastermind groups. Each group consists of approximately…

Think your paying attention to your customers? Then you should be able to answer these key questions.

Want to beat the competition? Don’t play their game. Play this new game. Here’s the simple question you need to ask you innovate and disrupt your industry.

Well… here’s a business strategy that takes the cake for being just plain stupid. “Hey, let’s take away the thing our customers actually like to save money!” …