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Retention

Consulting
crm
Customer Experience
Customer Loyalty
Customer Service
Retention
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The Customer Loyalty Loop
Tuesday Tidbit
August 15, 20170Comments

Don’t Learn More. Do More.

One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that
Business
crm
Customer Experience
Customer Loyalty
Customer Service
Customers
Retention
Sales
The Customer Loyalty Loop
Tuesday Tidbit
January 31, 20173Comments

The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers

2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
Customer Experience
Customer Loyalty
Customer Service
Retention
Tuesday Tidbit
January 3, 20170Comments

Is Now Really The Best Time for a Referral?

Welcome to the first edition of the 2017 Tuesday Tidbits. Let me ask you a question. It's only January 3rd, but have you already reached out to your existing customer base?
Community
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Customers
Retention
The Customer Loyalty Loop
Tuesday Tidbit
December 13, 20160Comments

Good News, Bad News, Fake News, Your News

This can't be real. Surely, this must be real. Last week, a delusional, gullible moron entered Comet Pizzeria in Washington, D.C. with a loaded AR-15 rifle to "self-investigate" a recent news story
Customer Experience
Customer Loyalty
Just Plain Stupid
Loyalty
Retention
Tuesday Tidbit
May 17, 20160Comments

Stop Smacking Your Customers in the Face

I was in a meeting recently when someone who was quiet for most of the discussion perked up and said: "Our customers don't want to hear from us regularly! They don't
Customer Experience
Customers
Loyalty
Marketing
Retention
Success
Tuesday Tidbit
April 12, 20161Comments

Quit Monkeying Around with Customer Expectations

What could a group of monkeys drinking fruit juice teach us about building and increasing customer loyalty? Quite a lot, it turns out. Considering how much the Sea-Monkeys taught us last
Business
Customer Experience
Customer Loyalty
Customer Service
Opportunity
Retention
Sales
Success
Tuesday Tidbit
March 15, 20160Comments

How to Turn $1.73 into Millions Within Days

Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor. Did you know that if you were to
Business
Customer Experience
Customer Loyalty
Loyalty
Marketing
Retention
Tuesday Tidbit
November 24, 20151Comments

The Problem With Rushing Third Base

Last week I tried a new frozen yogurt shop at the mall. An employee was giving away samples. She asked me if I had ever tried the place. I told her
Business
Community
Customer Experience
Customer Loyalty
Customer Service
Customers
Retention
Success
Tuesday Tidbit
September 22, 20150Comments

Everything You Need To Know About Customer Loyalty (Can Be Learned In This Kitchen)

It irks some people when I say that you should love your customers, and I get why they feel that way. We don't (and shouldn't) love our customers like we do
Business
Career & Work
Customer Experience
Customer Loyalty
Customer Service
Loyalty
Marketing
Retention
Sales
September 3, 20150Comments

A Better Question

Instead of asking "How can we find more new customers today?" consider the following question: “How can we make the customer experience better for our individual customers, and make it more likely
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