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The Evergreen Show
October 23, 20170Comments

The Evergreen Show – Episode #16 – “Our Customers Only Care About The Lowest Price!”

In today's episode you'll meet Shawn's dog, Wishes! Oh, we'll also explore what to do when your salespeople or anyone in the organization says your customers only care about price.
Business
Community
Customer Experience
Customer Loyalty
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Customers
Sales
October 10, 20170Comments

A $3 Substitute for a $100-150k Expense

Salespeople, like any other group, can generally be broken out into three categories. The first (and by far most valuable) are your superstars. With these people, you just want to
Consulting
crm
Customer Experience
Customer Loyalty
Customer Service
Retention
Sales
The Customer Loyalty Loop
Tuesday Tidbit
August 15, 20170Comments

Don’t Learn More. Do More.

One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that
Fleming Consulting & Co.
Business
Customer Service
E-Commerce
Sales
Tuesday Tidbit
July 7, 20170Comments

The Best of June 2017

As requested, the Tidbits are also now available in PDF format. Each month, I'll post and send out a PDF compilation for offline viewing. Just click the little arrow in
Business
Community
Consulting
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Sales
Tuesday Tidbit
June 22, 20170Comments

If The Glove Doesn’t Fit

I recently told you the story how my Fitbit helped me lose 20lb so far this year and many inches from my waistline. With that, came the added benefit that a lot
Business
crm
Customer Experience
Customer Loyalty
Customer Service
Customers
Sales
June 13, 20170Comments

Find New Growth Opportunities Quickly!

Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the
Customer Experience
Customer Loyalty
Customer Service
Leadership
Loyalty
Sales
Tuesday Tidbit
June 6, 20170Comments

This Too Shall Pass

As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN
Community
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Sales
June 1, 20170Comments

Your Leads are Leaking

You all know how much I believe in putting less of your focus on generating leads and new customers, and putting more of your efforts towards building and nurturing strong
Business
Customer Experience
Customer Loyalty
Sales
Success
May 2, 20170Comments

Don’t Let Ego Kill Your Company

In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to ask him. They wanted to
Books
Business
Customer Experience
Customer Loyalty
Customer Service
Sales
April 19, 20170Comments

Stop Trying to Manage the Unmanageable

Are you spending your time worried about the wrong things? I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s also co-authoring my next book with
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