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Consulting
Thinking Outside The Box
Tuesday Tidbit
April 10, 20180Comments

What’s The One Thing You Don’t Want To Tell Me?

Last week I woke up in California and found I could barely open my eyes. I thought maybe I left my contacts in overnight but clearly remembered taking them out.
Fleming Consulting & Co.
Business
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
December 5, 20170Comments

Get a Head Start on 2018 (Or Stay Stuck in the Past)

If you'd like, you can listen to the audio version of today's tidbit and subscribe on iTunes. I was in Montreal last week for a private breakfast event with over 35
Books
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Dealing With Difficult Customers
November 21, 20170Comments

What Would You Do?!

Today’s Tuesday Tidbit is an excerpt pulled from my new book Dealing with Difficult Customers which was officially released yesterday. You can order yours here. A BIG thanks to Debra Margles, President of Michael
Fleming Consulting & Co.
Community
Consulting
Customer Loyalty
Customer Service
Customers
Sales
The Evergreen Show
October 23, 20170Comments

The Evergreen Show – Episode #16 – “Our Customers Only Care About The Lowest Price!”

In today's episode you'll meet Shawn's dog, Wishes! Oh, we'll also explore what to do when your salespeople or anyone in the organization says your customers only care about price.
Fleming Consulting & Co.
Business
Community
Consulting
Creativity
crm
Customer Experience
Customer Loyalty
The Evergreen Show
October 5, 20170Comments

The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits

Here's the latest episode of The Evergreen Show. Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more new clients are the ones who
Business
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Customers
Tuesday Tidbit
September 26, 20170Comments

Don’t Make Your Customers Work So Hard

Listen to the audio version of this week's tidbit here! My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story
Business
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Customers
E-Commerce
The Customer Loyalty Loop
Tuesday Tidbit
September 19, 20170Comments

When Your Expertise Is More Valuable Than Your Inventory

One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take
Community
Consulting
Creativity
Success
The Customer Loyalty Loop
Tuesday Tidbit
September 5, 20170Comments

Watch out for the Hippo!

Listen to the audio version of this week's Tidbit. You can subscribe to them on iTunes\ I was working with a company because the CEO was worried about a lack of
Business
Consulting
Creativity
Customer Experience
Customer Loyalty
Customer Service
Customers
The Customer Loyalty Loop
August 29, 20170Comments

The Fleece of the Century

Listen to this week's audio version of the tidbit. The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lackluster boxing match
Consulting
crm
Customer Experience
Customer Loyalty
Customer Service
Retention
Sales
The Customer Loyalty Loop
Tuesday Tidbit
August 15, 20170Comments

Don’t Learn More. Do More.

One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that
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