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Business
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Tuesday Tidbit
April 24, 20180Comments

Upside, Downside, and The Problem with Slothiness

Next week I’m traveling to the UK with one of my clients. We’ll be flying business class, drinking champagne, and spending many hours talking about the next stage of his business
Business
Consulting
Thinking Outside The Box
Tuesday Tidbit
April 10, 20180Comments

What’s The One Thing You Don’t Want To Tell Me?

Last week I woke up in California and found I could barely open my eyes. I thought maybe I left my contacts in overnight but clearly remembered taking them out.
Business
Creativity
Fun Stuff
Tuesday Tidbit
April 2, 20180Comments

Why Thinking Outside the Box Isn’t Enough

We’re often told that we need to think outside the box. This is especially true in today’s tumultuous business world in which every industry is being disrupted in one form
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
The Customer Loyalty Loop
Tuesday Tidbit
March 6, 20180Comments

$2.5 Trillion Down The Drain – How Much Of It Was Yours?

I was in St. Louis visiting a client last week. They’re a 50M+ manufacturing company that I’ve been working with over the past year. I’ve worked with both the sales
Business
Sales
Success
Tuesday Tidbit
February 20, 20180Comments

How One Person Can Do the Work of Four

Over the past few months, you’ve heard me rant and rail about the importance of process. I’ve talked about the importance and necessity to have such processes as: A clearly defined
Business
Creativity
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
February 13, 20180Comments

Don’t Get Benched – The Strategy You’re Crazy to Avoid

Over the weekend I entered a high-end, well-known retail store. You would know the brand. The store was busy, but not busy enough that at least two employees, looked at me
Business
Career & Work
Customer Experience
Customer Loyalty
Customer Service
Customers
Dealing With Difficult Customers
Tuesday Tidbit
January 29, 20180Comments

How to Beat the Competition 47 Cents at a Time

Over the weekend, my colleague and co-author Shawn and I were in Las Vegas conducting a workshop for 40 savvy business owners. We started this workshop by sharing an observation made the night
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
January 9, 20180Comments

The Disney Magic That Blew My Mind (It Might Surprise You!)

Last week we took the kids to Disney in Florida for a surprise getaway before they went back to school. It was my first time visiting Disney in the past
Fleming Consulting & Co.
Business
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
December 5, 20170Comments

Get a Head Start on 2018 (Or Stay Stuck in the Past)

If you'd like, you can listen to the audio version of today's tidbit and subscribe on iTunes. I was in Montreal last week for a private breakfast event with over 35
Business
Customer Experience
Getting Things Done
Success
November 1, 20170Comments

Getting 10X Results Without The Burnout

I was working with a company not long ago where the president was trying to figure out what accounted for the vast differences in productivity per employee. They’d just introduced some
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