Maybe You Don’t Need To Hug Your Customers
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines!
"Those damn airlines..."
“What a lousy customer experience airlines
Category
Customers
Don’t Make Your Customers Work So Hard
Listen to the audio version of this week's tidbit here!
My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story
The Evergreen Show – Episode #12 – Get Your People To Stop Learning and Start Doing
Here's the latest episode of The Evergreen Show.
The most comforting lie we tell ourselves is that we just need to learn more; to acquire new skills; to invest more in
When Your Expertise Is More Valuable Than Your Inventory
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take
In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax.
Since we’re about to launch a new book specifically about customer
The Fleece of the Century
Listen to this week's audio version of the tidbit.
The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lackluster boxing match
Don’t Tell Me Your People Are Your Most Valuable Asset
Listen to the audio version of today's tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a bit muffled, but it's better
My Favorite Thing About Business (Isn’t What You Think)
Listen to the audio version of today's tidbit!
It’s almost embarrassing to write this, but do you know what one of my absolute favorite things about business is?
The cliche answer would
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the
What The Latest and Greatest Business Books Always Leave Out
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns I had.
Given how much time