Customer Service – Page 4 – Fleming Consulting & Co.

September 25, 20170Comments

The Evergreen Show – Episode #12 – Get Your People To Stop Learning and Start Doing

Here's the latest episode of The Evergreen Show. The most comforting lie we tell ourselves is that we just need to learn more; to acquire new skills; to invest more in

The Customer Loyalty Loop

Tuesday Tidbit

September 19, 20170Comments

When Your Expertise Is More Valuable Than Your Inventory

One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take

The Customer Loyalty Loop

Tuesday Tidbit

September 18, 20170Comments

In an Equifax World, Be Elon Instead

As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax. Since we’re about to launch a new book specifically about customer

The Customer Loyalty Loop

August 29, 20170Comments

The Fleece of the Century

Listen to this week's audio version of the tidbit. The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lackluster boxing match

August 22, 20170Comments

A $5M Bet That You Don’t Need More Training

Whenever somebody asks me about sales training (or any training for that matter), I always challenge them with the “$5M Cash Test, ” first. 95 times out of 100, it becomes apparent that they

The Customer Loyalty Loop

Tuesday Tidbit

August 15, 20170Comments

Don’t Learn More. Do More.

One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that

August 4, 20170Comments

You’re Not as Unique as You Think

Every Tidbit is now available in audio format from iTunes. Subscribe HERE. I was working with a client in St. Louis last week. They took the entire customer service team out

July 20, 20170Comments

Don’t Tell Me Your People Are Your Most Valuable Asset

Listen to the audio version of today's tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a bit muffled, but it's better

July 11, 20170Comments

Success Isn’t Sexy – But Here’s What Is

Listen to the audio version of today's Tuesday Tidbit. Before we get down to it, I have three small things to share with As mentioned last week, the Tuesday Tidbit is

July 7, 20170Comments

The Best of June 2017

As requested, the Tidbits are also now available in PDF format. Each month, I'll post and send out a PDF compilation for offline viewing. Just click the little arrow in

« Older Articles Newer Articles »