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It’s almost embarrassing to write this, but do you know what one of my absolute favorite things about business is?
The cliche answer would
I recently told you the story how my Fitbit helped me lose 20lb so far this year and many inches from my waistline. With that, came the added benefit that a lot
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the
As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN
You all know how much I believe in putting less of your focus on generating leads and new customers, and putting more of your efforts towards building and nurturing strong
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns I had.
Given how much time
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer.
For example, we look at why it feels
Are you spending your time worried about the wrong things?
I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s also co-authoring my next book with
I was working at LinkedIn/Lynda.com's offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed author, and consultant Roberta Matuson