Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do.
I’ve been wearing a Fitbit since January 1st, and I love
Category
Sales
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't
Become Your Own Worst Enemy – It’ll Be the Best Thing You Do This Year
Last year around this time I was conducting a sales meeting for over 80 sales people from a billion dollar company. The company was facing strong competitive threats for the
A Billion Dollar Sales Process Learned From a Small Town Contractor
I needed some work done at my house.
I talked to ten contractors, and nine of them were awful. But the one who ended up getting the business...He was a marvel.
If
The Most Important Parts of the Customer Experience You’re Not Even Thinking About
Most people assume that once they've got a customer, that's when customer's experience starts. But they're wrong.
The customer experience starts long before the prospect has ever made a purchase, and
A $464,000 Difference of Opinion
$464,000.
This was the cost of a new custom software development tool that the IT department was proposing to a CEO I was working with. He was ready to sign
How Killing The Sea-Monkeys Adds Millions To Your Bottom Line
Just ADD WATER – that's all! In ONE Second Your AMAZING Sea-Monkeys Actually Come to Life!
Seeing the advertisement for Sea-Monkeys was certainly a blast from the past for me. Many
How to Turn $1.73 into Millions Within Days
Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor.
Did you know that if you were to