Your Strategic Genius Is Useless in the Face of This…
In his classic book Winning, Jack Welch talks about a top executive leaving, and then having his replacement selected and announced all before the end of the day. Think about
Category
Business
How Do You Know When You Lose a Customer?
Listen to today's Tidbit in audio format!
Knowing when you get a new customer or client is easy - many of us have probably recently been in rooms that still had
A $3 Substitute for a $100-150k Expense
Salespeople, like any other group, can generally be broken out into three categories. The first (and by far most valuable) are your superstars. With these people, you just want to
The Evergreen Show – Episode #13 -You Might as Well Burn Your Profits
Here's the latest episode of The Evergreen Show.
Often, the companies that are most certain that they need more leads, more marketing effectiveness, and more new clients are the ones who
Maybe You Don’t Need To Hug Your Customers
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines!
"Those damn airlines..."
“What a lousy customer experience airlines
Don’t Make Your Customers Work So Hard
Listen to the audio version of this week's tidbit here!
My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story
When Your Expertise Is More Valuable Than Your Inventory
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take
In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax.
Since we’re about to launch a new book specifically about customer
The Fleece of the Century
Listen to this week's audio version of the tidbit.
The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lackluster boxing match
A $5M Bet That You Don’t Need More Training
Whenever somebody asks me about sales training (or any training for that matter), I always challenge them with the “$5M Cash Test, ” first.
95 times out of 100, it becomes apparent that they