Want Loyal Customers? Here’s What Works…
My new book, The Customer Loyalty Loop hits the shelves in just over a month. Daniel Pink, author of such NYT bestselling books as Drive and To Sell is Human
Category
Evergreen
When to Shoot the Gorilla
Are you confident that your people would know how to make a quick decision in a stressful situation?
Many companies take far too long to make decisions.
Even when companies know the
Cut the Crap about Authenticity – She Should Have Lied
Every expert is the world of sales, marketing, and customer service loves to preach to us and tell us that we all need to be more "authentic" in today's business
Consistent Simplicity
I was talking to my good friend Shawn Veltman about one of the most damaging things we see in a variety of the companies we work with.
Every company, and every
Business Lessons from a Proctologist
In the book titled Authentic Happiness: Using the New Positive Psychology to Realize Your Potential for Lasting Fulfillment, Dr. Martin Seligman writes about a medical experiment that elucidates a powerful
The Shakeup
I've been talking to some business owners lately, and many of them aren't doing as well as they'd like to be doing.
As I've sat back to reflect what I've heard
How Jerry in Accounting is Killing Your Company
One of the biggest problems that most companies face is they spend way too much trying to find, collect, compile, and fact check information. They do all that without ever
How to Put the Customer First (and Actually Do It, Instead of Just Saying It!)
Almost every company says they put the customer first. The problem is that while most companies say that, rarely actually do it all the time.
In this video, I explain why
How to Perk and Reward Your Customers Properly
Here's a recent interview I did with Colloquy Loyalty Talks Magazine. In this article, we talk about how to more effectively surprise and delight your customers, and use your loyalty
Bloom or Bust
I’m in Washington, DC this week, and the famous Cherry Blossoms are in bloom.
They're spectacular to see.
The Cherry trees, however, aren’t Evergreens. They’re deciduous, and if you aren’t here at