How to Put the Customer First (and Actually Do It, Instead of Just Saying It!)

How to Put the Customer First (and Actually Do It, Instead of Just Saying It!)

Almost every company says they put the customer first. The problem is that while most companies say that, rarely actually do it all the time.

In this video, I explain why companies struggle to live up to their espoused values – and what your company can do about it.

You can register for the Evergreen Summit at http://theevergreensummit.com

You can read more about the famous study here: http://www.spring.org.uk/2009/12/when-situations-not-personality-dictate-our-behaviour.php