How To Stop Annoying Your Customers

How To Stop Annoying Your Customers

A classic study shows us how why the small mistakes we make for our customers might have a larger impact than the bigger ones.

You can find the study here: http://webs.wofford.edu/boppkl/coursefiles/Psy150/Labs/SocialLab/Kanner81_Hassles%20and%20Uplifts.pdf