Don’t Learn More. Do More.
One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that
Category
Retention
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
Is Now Really The Best Time for a Referral?
Welcome to the first edition of the 2017 Tuesday Tidbits.
Let me ask you a question. It's only January 3rd, but have you already reached out to your existing customer base?
Good News, Bad News, Fake News, Your News
This can't be real.
Surely, this must be real.
Last week, a delusional, gullible moron entered Comet Pizzeria in Washington, D.C. with a loaded AR-15 rifle to "self-investigate" a recent news story
Stop Smacking Your Customers in the Face
I was in a meeting recently when someone who was quiet for most of the discussion perked up and said:
"Our customers don't want to hear from us regularly! They don't
Quit Monkeying Around with Customer Expectations
What could a group of monkeys drinking fruit juice teach us about building and increasing customer loyalty?
Quite a lot, it turns out. Considering how much the Sea-Monkeys taught us last
How to Turn $1.73 into Millions Within Days
Don't worry about having a heart attack on an airplane. Chances are good. You're likely to live. At least you'll see a doctor.
Did you know that if you were to
The Problem With Rushing Third Base
Last week I tried a new frozen yogurt shop at the mall.
An employee was giving away samples. She asked me if I had ever tried the place. I told her
Everything You Need To Know About Customer Loyalty (Can Be Learned In This Kitchen)
It irks some people when I say that you should love your customers, and I get why they feel that way.
We don't (and shouldn't) love our customers like we do
A Better Question
Instead of asking "How can we find more new customers today?" consider the following question:
“How can we make the customer experience better for our individual customers, and make it more likely