Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost my wedding ring (HERE), I
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Customers
Flip The Script and Win The Customer Game
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer.
For example, we look at why it feels
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they do when they’re in the
The Business Strategy Secret Known by The World’s Top Chefs
I started making last night's dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest meal I’ve ever cooked, and
The Most Valuable Thing Your Customers Can Give You and How to Get It
How can you measure the value of customer relationships?
Here's an interesting way.
Ask yourself, how much time do you think they willing to give you, and how much importance do they
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do.
I’ve been wearing a Fitbit since January 1st, and I love
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
The Little Hinges That Will Swing Big Doors in 2017
We've all eaten too much over the break, but it's okay because we'll start getting healthy in January–and this year, it'll stick!
We've all had business challenges in 2016, but that's
Good News, Bad News, Fake News, Your News
This can't be real.
Surely, this must be real.
Last week, a delusional, gullible moron entered Comet Pizzeria in Washington, D.C. with a loaded AR-15 rifle to "self-investigate" a recent news story
The Customer Loyalty Loop Review by Biz Books Columnist, Jim Pawlak
Here’s a review of The Customer Loyalty Loop from Jim Pawlak for his nationally syndicated column – Biz Books. This review will appear in various newspapers across the United States
Biz