Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they do when they’re in the
Category
Customer Service
The Business Strategy Secret Known by The World’s Top Chefs
I started making last night's dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest meal I’ve ever cooked, and
It’s a Trap! Stop Throwing Money on the Flames!
I was speaking to a prospect the other day who told me once a month he liked to take large piles of money and set fire to it in the
The Most Valuable Thing Your Customers Can Give You and How to Get It
How can you measure the value of customer relationships?
Here's an interesting way.
Ask yourself, how much time do you think they willing to give you, and how much importance do they
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do.
I’ve been wearing a Fitbit since January 1st, and I love
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls
How to Drive Your Existing Customers Crazy for You (And New Ones Too)
While Sunday night's Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't
You Know What to Do – And That’s Why You’re Not Doing It
I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I had never seen in my