In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax.
Since we’re about to launch a new book specifically about customer
Category
Customer Experience
The Fleece of the Century
Listen to this week's audio version of the tidbit.
The NYT called Saturday night’s boxing match The Fleece of the Century, and it’s hard to argue against that. A lackluster boxing match
A $5M Bet That You Don’t Need More Training
Whenever somebody asks me about sales training (or any training for that matter), I always challenge them with the “$5M Cash Test, ” first.
95 times out of 100, it becomes apparent that they
Don’t Learn More. Do More.
One of the little discussed joys of teaching my kids how to do tremendously fun things like swimming, or riding a bike, is that I get to reuse lines that
You’re Not as Unique as You Think
Every Tidbit is now available in audio format from iTunes. Subscribe HERE.
I was working with a client in St. Louis last week. They took the entire customer service team out
Don’t Tell Me Your People Are Your Most Valuable Asset
Listen to the audio version of today's tidbit. I recorded this from a beautiful northern Ontario lake. The first 30 seconds of audio is a bit muffled, but it's better
Success Isn’t Sexy – But Here’s What Is
Listen to the audio version of today's Tuesday Tidbit.
Before we get down to it, I have three small things to share with
As mentioned last week, the Tuesday Tidbit is
My Favorite Thing About Business (Isn’t What You Think)
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It’s almost embarrassing to write this, but do you know what one of my absolute favorite things about business is?
The cliche answer would
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the
This Too Shall Pass
As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN