What Would You Do?!
Today’s Tuesday Tidbit is an excerpt pulled from my new book Dealing with Difficult Customers which was officially released yesterday. You can order yours here.
A BIG thanks to Debra Margles, President of Michael
Category
Customer Service
Paying attention to what matters, when it matters – The Evergreen Show – Episode 19
How do you know when you've lost a customer? How can you be sure your sales team is actually doing what you expect them to? Shawn and Noah talk about
The Bentley and The Butler – Part Two
We’ve talked about The Bentley and The Butler before in the Tuesday Tidbits. In case you missed part one or if you need a refresher, you can find it HERE. Here's part two.
Alfred
The Evergreen Show – Episode #16 – “Our Customers Only Care About The Lowest Price!”
In today's episode you'll meet Shawn's dog, Wishes! Oh, we'll also explore what to do when your salespeople or anyone in the organization says your customers only care about price.
How Do You Know When You Lose a Customer?
Listen to today's Tidbit in audio format!
Knowing when you get a new customer or client is easy - many of us have probably recently been in rooms that still had
The Evergreen Show – Episode #15 – When You’re Consistently Good, You Can Even Beat up Your Customers Without Repercussions!
United Airlines beat up a customer and the stock was more valuable than ever 30 days after the incident. No, Noah & Shawn aren't giving you permission to beat up
A $3 Substitute for a $100-150k Expense
Salespeople, like any other group, can generally be broken out into three categories. The first (and by far most valuable) are your superstars. With these people, you just want to
The Evergreen Show – Episode #14 – Why We Hate this Referral Question So Much!
"How likely are you to refer us to a friend?" It's a question we've all seen, and some are probably using. Join Noah and Shawn as they talk about why
Maybe You Don’t Need To Hug Your Customers
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines!
"Those damn airlines..."
“What a lousy customer experience airlines
Don’t Make Your Customers Work So Hard
Listen to the audio version of this week's tidbit here!
My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story