$2.5 Trillion Down The Drain – How Much Of It Was Yours?
I was in St. Louis visiting a client last week. They’re a 50M+ manufacturing company that I’ve been working with over the past year. I’ve worked with both the sales
Category
Customer Experience
Don’t Get Benched – The Strategy You’re Crazy to Avoid
Over the weekend I entered a high-end, well-known retail store. You would know the brand.
The store was busy, but not busy enough that at least two employees, looked at me
How to Beat the Competition 47 Cents at a Time
Over the weekend, my colleague and co-author Shawn and I were in Las Vegas conducting a workshop for 40 savvy business owners.
We started this workshop by sharing an observation made the night
The Disney Magic That Blew My Mind (It Might Surprise You!)
Last week we took the kids to Disney in Florida for a surprise getaway before they went back to school. It was my first time visiting Disney in the past
Maybe This is Why You’re Striking Out
How close are your average performers to your best in your company?
What’s the difference between the best & worst, whether you measure that by how happy your customers are after
Get a Head Start on 2018 (Or Stay Stuck in the Past)
If you'd like, you can listen to the audio version of today's tidbit and subscribe on iTunes.
I was in Montreal last week for a private breakfast event with over 35
The Hierarchy of Wonders
If you've been reading the Tuesday tidbits for any length of time, then you've no doubt heard me talk about The Hierarchy of Horrors before. If you need a refresher,
What Would You Do?!
Today’s Tuesday Tidbit is an excerpt pulled from my new book Dealing with Difficult Customers which was officially released yesterday. You can order yours here.
A BIG thanks to Debra Margles, President of Michael
Paying attention to what matters, when it matters – The Evergreen Show – Episode 19
How do you know when you've lost a customer? How can you be sure your sales team is actually doing what you expect them to? Shawn and Noah talk about
The Bentley and The Butler – Part Two
We’ve talked about The Bentley and The Butler before in the Tuesday Tidbits. In case you missed part one or if you need a refresher, you can find it HERE. Here's part two.
Alfred