Don’t Confuse Active Management With Micromanagement
Nobody likes to be micromanaged.
You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to do, and leaving no autonomy. Nobody
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Business
Don’t Let Ego Kill Your Company
In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to ask him. They wanted to
Stop Trying to Manage the Unmanageable
Are you spending your time worried about the wrong things?
I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s also co-authoring my next book with
The Bar has Been Raised – Literally The Best Customer Experience I’ve Ever Had
I was working at LinkedIn/Lynda.com's offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed author, and consultant Roberta Matuson
Finally–A Magical, Simple Ritual to Improve Your Profits!
For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they do when they’re in the
The Business Strategy Secret Known by The World’s Top Chefs
I started making last night's dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest meal I’ve ever cooked, and
It’s a Trap! Stop Throwing Money on the Flames!
I was speaking to a prospect the other day who told me once a month he liked to take large piles of money and set fire to it in the
The Most Valuable Thing Your Customers Can Give You and How to Get It
How can you measure the value of customer relationships?
Here's an interesting way.
Ask yourself, how much time do you think they willing to give you, and how much importance do they
Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do.
I’ve been wearing a Fitbit since January 1st, and I love
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls