10X Customer Happiness in 90 Days or Less
What if you could 10X customer happiness under 90 days?
The good news is you can, and I'm going to show you how.
This week I share a simple 5-minute exercise that
Category
Business
The Best Business Podcasts of 2021
There are hundreds (maybe thousands) of business podcasts out there.
Podcasts are great because they allow you to listen on your terms. Some of us learn visually like watching videos, while
Input on Input Thinking – From Theory to Action
Reading something great. But finding a way to apply what you've learned is a key to making it stick. See how leaders took input on inputs from theory to action.
When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news.
As I quickly scrolled down the
Back To Basics? No, Ever Further Back!
A colleague of mine was talking to one of the largest Canadian success stories of the last 20 years recently.
They've had some turbulent times, but are still a significant player.
He
How Much Are Empty Chairs Costing Your Company?
Last week I attended a trade show with one of my clients in the horticultural industry in Columbus, Ohio.
I watched a man, across the floor, sitting at his company’s booth
One Simple Way To Keep Your Business Healthy & Strong
Last Tuesday after publishing the Tuesday Tidbit I got a text message from my mother that my 89-year-old grandfather would be having a pacemaker installed on Thursday. His heart had stopped for
Honing Your Single Most Important Competitive Advantage
Last week in Newport, Rhode Island I was reminded of what a healthy and robust economy we’re currently living in.
On a quiet Tuesday night, the restaurant we dined at, The
Let Go Of The Anchor – Don’t Sink To The Bottom!
Today at my gym we did the “Murph” workout. Murph is a classic “Hero” workout from the Crossfit world done every year to commemorate a fallen soldier, Michael P. Murphy. The Murph workout is not
You’ve Got the Right Answer to the Wrong Question
This is one of my favorite business stories of all time:
“Semiconductor giant Intel was originally a memory chip manufacturer. But by 1985, memory chips had been losing them money for