Noah – Page 27 – Fleming Consulting & Co.

April 4, 20170Comments

The Bar has Been Raised – Literally The Best Customer Experience I’ve Ever Had

I was working at LinkedIn/Lynda.com's offices last week in Santa Barbara, California shooting a course for them on creating lifelong, loyal customers. My colleague, the esteemed author, and consultant Roberta Matuson

The Customer Loyalty Loop

Tuesday Tidbit

March 23, 20170Comments

Finally–A Magical, Simple Ritual to Improve Your Profits!

For people and companies there is only really one way to judge character: Watch their behavior in a wide variety of circumstances. Watch what they do when they’re in the

March 14, 20170Comments

The Business Strategy Secret Known by The World’s Top Chefs

I started making last night's dinner 36 hours ago. It was the best plate of ribs my family had ever eaten, it was the easiest meal I’ve ever cooked, and

March 7, 20170Comments

It’s a Trap! Stop Throwing Money on the Flames!

I was speaking to a prospect the other day who told me once a month he liked to take large piles of money and set fire to it in the

February 28, 20170Comments

The Most Valuable Thing Your Customers Can Give You and How to Get It

How can you measure the value of customer relationships? Here's an interesting way. Ask yourself, how much time do you think they willing to give you, and how much importance do they

February 21, 20170Comments

Your Company Needs to Get Healthier – Here’s How to Do It

I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit since January 1st, and I love

February 14, 20170Comments

A Few Simple Questions to Guarantee Results with Your Next Major Training Investment

Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls

February 7, 20170Comments

How to Drive Your Existing Customers Crazy for You (And New Ones Too)

While Sunday night's Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was

The Customer Loyalty Loop

Tuesday Tidbit

January 31, 20173Comments

The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers

2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions

January 24, 20170Comments

We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded

On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't

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