You Don’t Know What You Don’t Know
How many of your customers and clients that once bought from you, aren't buying from you any more?
Do you know your current attrition rate?
Surprisingly, most companies don't have a
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Tuesday Tidbit
For The Birds
I just finished reading the new book about the Wright Brothers by David McCullough, and it was fabulous.
Wilbur and Orville Wright were utterly obsessed with the idea of creating a
$100M Down The Toilet
Here's something that has been bothering me lately.
How can a company buy 1-ply toilet paper to ‘save money’ while at the same time spend millions on software that will
The C-Word – AKA “Consultant”
I met with a prospective client a number of times over the past few weeks. When we first met, he expressed his concern over the "c-word," AKA "consultant," in my
What’s New?
The other day I ran into a client who I did some work with last year. Our work was immensely successful, but we hadn't done anything since.
And then he asked
Love Letters
I was speaking to a prospective client who told me they receive a lot of letters from happy customers. They get so many that they have a special wall of
The Shakeup
I've been talking to some business owners lately, and many of them aren't doing as well as they'd like to be doing.
As I've sat back to reflect what I've heard
Of All the Lousy Ways to Save a Buck
Mistakes, blunders, and customer-related issues are bound to happen.
Most of us have employees and they're expected to do things by the book, but what happens when the book is wrong
How Jerry in Accounting is Killing Your Company
One of the biggest problems that most companies face is they spend way too much trying to find, collect, compile, and fact check information. They do all that without ever
Teaching the Blind to See
A CEO reached out to me a couple weeks ago.
He was horrified, and practically scared out of his wits. He called me after he experienced what he called, "the scariest