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Customer Loyalty

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Tuesday Tidbit
February 21, 20170Comments

Your Company Needs to Get Healthier – Here’s How to Do It

I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit since January 1st, and I love
Business
Community
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crm
Customer Experience
Customer Loyalty
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Tuesday Tidbit
February 14, 20170Comments

A Few Simple Questions to Guarantee Results with Your Next Major Training Investment

Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
February 7, 20170Comments

How to Drive Your Existing Customers Crazy for You (And New Ones Too)

While Sunday night's Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was
Business
crm
Customer Experience
Customer Loyalty
Customer Service
Customers
Retention
Sales
The Customer Loyalty Loop
Tuesday Tidbit
January 31, 20173Comments

The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers

2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
Business
Community
Consulting
Customer Experience
Customer Loyalty
Customer Service
Sales
Tuesday Tidbit
January 24, 20170Comments

We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded

On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't
Business
Consulting
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
January 17, 20170Comments

You Know What to Do – And That’s Why You’re Not Doing It

I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I had never seen in my
Business
Customer Experience
Customer Loyalty
Customer Service
Sales
Tuesday Tidbit
January 10, 20170Comments

Become Your Own Worst Enemy – It’ll Be the Best Thing You Do This Year

Last year around this time I was conducting a sales meeting for over 80 sales people from a billion dollar company. The company was facing strong competitive threats for the
Customer Experience
Customer Loyalty
Customer Service
Retention
Tuesday Tidbit
January 3, 20170Comments

Is Now Really The Best Time for a Referral?

Welcome to the first edition of the 2017 Tuesday Tidbits. Let me ask you a question. It's only January 3rd, but have you already reached out to your existing customer base?
Business
Customer Experience
Customer Loyalty
Customer Service
Customers
Tuesday Tidbit
December 27, 20160Comments

The Little Hinges That Will Swing Big Doors in 2017

We've all eaten too much over the break, but it's okay because we'll start getting healthy in January–and this year, it'll stick! We've all had business challenges in 2016, but that's
Business
Customer Experience
Customer Loyalty
Customer Service
Tuesday Tidbit
December 20, 20160Comments

How to Become the Company You Want to Be

What happens next? That seems to be the big question on everyone's mind. You could come up with a dozen ideas of what I'm referring to, but in reality, it doesn't
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