Your Company Needs to Get Healthier – Here’s How to Do It
I resisted for a long time, but earlier this year I did something I said I’d never need to do.
I’ve been wearing a Fitbit since January 1st, and I love
Category
Customer Loyalty
A Few Simple Questions to Guarantee Results with Your Next Major Training Investment
Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls
How to Drive Your Existing Customers Crazy for You (And New Ones Too)
While Sunday night's Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't
You Know What to Do – And That’s Why You’re Not Doing It
I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I had never seen in my
Become Your Own Worst Enemy – It’ll Be the Best Thing You Do This Year
Last year around this time I was conducting a sales meeting for over 80 sales people from a billion dollar company. The company was facing strong competitive threats for the
Is Now Really The Best Time for a Referral?
Welcome to the first edition of the 2017 Tuesday Tidbits.
Let me ask you a question. It's only January 3rd, but have you already reached out to your existing customer base?
The Little Hinges That Will Swing Big Doors in 2017
We've all eaten too much over the break, but it's okay because we'll start getting healthy in January–and this year, it'll stick!
We've all had business challenges in 2016, but that's
How to Become the Company You Want to Be
What happens next? That seems to be the big question on everyone's mind.
You could come up with a dozen ideas of what I'm referring to, but in reality, it doesn't