Customer Experience – Page 6 – Fleming Consulting & Co.

February 28, 20170Comments

The Most Valuable Thing Your Customers Can Give You and How to Get It

How can you measure the value of customer relationships? Here's an interesting way. Ask yourself, how much time do you think they willing to give you, and how much importance do they

February 21, 20170Comments

Your Company Needs to Get Healthier – Here’s How to Do It

I resisted for a long time, but earlier this year I did something I said I’d never need to do. I’ve been wearing a Fitbit since January 1st, and I love

February 14, 20170Comments

A Few Simple Questions to Guarantee Results with Your Next Major Training Investment

Given the subject of my two books on customer loyalty, retention, and creating a full-fledged Customer Loyalty Loop within organizations, it’s not surprising that I get a lot of calls

February 7, 20170Comments

How to Drive Your Existing Customers Crazy for You (And New Ones Too)

While Sunday night's Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was

The Customer Loyalty Loop

Tuesday Tidbit

January 31, 20173Comments

The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers

2016 was the year of automation and machine learning. There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions

January 24, 20170Comments

We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded

On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't

January 17, 20170Comments

You Know What to Do – And That’s Why You’re Not Doing It

I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I had never seen in my

January 10, 20170Comments

Become Your Own Worst Enemy – It’ll Be the Best Thing You Do This Year

Last year around this time I was conducting a sales meeting for over 80 sales people from a billion dollar company. The company was facing strong competitive threats for the

January 3, 20170Comments

Is Now Really The Best Time for a Referral?

Welcome to the first edition of the 2017 Tuesday Tidbits. Let me ask you a question. It's only January 3rd, but have you already reached out to your existing customer base?

December 27, 20160Comments

The Little Hinges That Will Swing Big Doors in 2017

We've all eaten too much over the break, but it's okay because we'll start getting healthy in January–and this year, it'll stick! We've all had business challenges in 2016, but that's

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