How to Drive Your Existing Customers Crazy for You (And New Ones Too)
While Sunday night's Super Bowl might have been one of the greatest games ever played, there was one part of the event that left me feeling rather disappointed. It was
Category
Business
The Most Important Innovation in 2017 – Finding Ways To Personally Connect With Customers
2016 was the year of automation and machine learning.
There are some undeniably amazing things happening in that world, but the more that happens there, the more valuable face-to-face, 1:1 interactions
We’re Not in the ’60s – It’s Time to Smarten up or Get Grounded
On Sunday night a computer glitch grounded all of United’s domestic flights. Thankfully, only 200 of 4500 flight were impacted by the glitch which lasted 2-3 hours. United's computers weren't
You Know What to Do – And That’s Why You’re Not Doing It
I have to be honest; I let the Christmas Holidays get away from me a little bit. I tipped the scales at a number I had never seen in my
Become Your Own Worst Enemy – It’ll Be the Best Thing You Do This Year
Last year around this time I was conducting a sales meeting for over 80 sales people from a billion dollar company. The company was facing strong competitive threats for the
The Little Hinges That Will Swing Big Doors in 2017
We've all eaten too much over the break, but it's okay because we'll start getting healthy in January–and this year, it'll stick!
We've all had business challenges in 2016, but that's
How to Become the Company You Want to Be
What happens next? That seems to be the big question on everyone's mind.
You could come up with a dozen ideas of what I'm referring to, but in reality, it doesn't
Don’t Get Coal in Your Company Stockings This Year
Santa wasn't so jolly.
We spent the weekend visiting my aging grandparents. It was a fantastic opportunity for them to spend some with their great-grandchildren. Their small Ontario town was bustling
Still Haven’t Found The Results You’re Looking For? Try This.
One of the cardinal sins of all sales and marketing efforts is when companies don't split test new ways of doing things.
Some of the greatest breakthroughs with many of my
It’s Dangerous, It’s Scary, and It’s Exactly What Your Company Needs
"MEN WANTED for Hazardous Journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success." --Ernest Shackleton, 4 Burlington