Fleming Funnies #7
This comic might be a bit direct, but I've seen too many CEOs and Senior Executives engage in using blanket motivation as a means of fixing larger and far more
Category
Success
The 90-45 Rule
As I tromp all over North America talking to CEOs and Owners of privately-held companies and extolling the virtues of the philosophy of Evergreen, I still find a lack focus
You Have a Corporate Vision – but Can You See?
This past Friday morning, I was sitting with a client in his backyard enjoying a coffee before we were about to begin our day together working on his business.
He told
For The Birds
I just finished reading the new book about the Wright Brothers by David McCullough, and it was fabulous.
Wilbur and Orville Wright were utterly obsessed with the idea of creating a
How Jerry in Accounting is Killing Your Company
One of the biggest problems that most companies face is they spend way too much trying to find, collect, compile, and fact check information. They do all that without ever
How the Hierarchy of Horrors Can Improve Your Business
In this video, I walk you through a simple four-step customer service improvement model made famous by FedEx called The Hierarchy of Horrors. You can learn more about this in
How To Stop Annoying Your Customers
A classic study shows us how why the small mistakes we make for our customers might have a larger impact than the bigger ones.
You can find the study here: http://webs.wofford.edu/boppkl/coursefiles/Psy150/Labs/SocialLab/Kanner81_Hassles%20and%20Uplifts.pdf
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Have You Broken Something Lately?
Over the past few months, I've witnessed many of my clients experiencing wild success. While I would like to attribute all of their successes to the having the brains and
A Customer Service Lesson from the Worst Play in the History of Football
Some are calling it the "worst play in the history of Football."
But true fans, real fans, Evergreen fans might disagree.
In sports, we can learn a lot about customer loyalty and
How to Fly Your Business Fearlessly into the Unknown
Four abandoned landings...
The other night I flew home from New York City. As we approached the city of Toronto, we couldn't see anything. Toronto was nowhere to be found.