If The Glove Doesn’t Fit
I recently told you the story how my Fitbit helped me lose 20lb so far this year and many inches from my waistline. With that, came the added benefit that a lot
Find New Growth Opportunities Quickly!
Last year, I started writing quite a bit about the Pick-3 process, an intervention that I bring to almost every one of my clients with great success. Since sharing the
This Too Shall Pass
As my consulting practice continues to grow, I’ve been fortunate enough to work with privately-held mid-market firms doing a few million in annual revenues, to larger companies doing over $2-5BN
Your Leads are Leaking
You all know how much I believe in putting less of your focus on generating leads and new customers, and putting more of your efforts towards building and nurturing strong
What The Latest and Greatest Business Books Always Leave Out
A loyal reader emailed the other day asking me if I had read one of the latest and greatest bestselling business books and it turns I had.
Given how much time
Do This So You Can Stop Juggling Chainsaws
I once advocated that there was a time and a place for lying to your customers. If you’ll remember back to the time I lost my wedding ring (HERE), I
Don’t Confuse Active Management With Micromanagement
Nobody likes to be micromanaged.
You can’t blame them. Nobody wants to have somebody standing over his or her shoulder, telling them EXACTLY what to do, and leaving no autonomy. Nobody
Don’t Let Ego Kill Your Company
In late 2006, a doctor by the name of Atul Gawande received a call from the World Health Organization, who had a small favor to ask him. They wanted to
Flip The Script and Win The Customer Game
In my next book, my co-author Shawn Veltman and I spend a lot of time looking at the psychology of the angry customer.
For example, we look at why it feels
Stop Trying to Manage the Unmanageable
Are you spending your time worried about the wrong things?
I remember an article from a couple of years ago where my good friend Shawn Veltman (who’s also co-authoring my next book with