Maybe You Don’t Need To Hug Your Customers
A few weeks ago I was speaking at a Customer Experience conference. Everyone was fired up and wanted to talk about the airlines!
"Those damn airlines..."
“What a lousy customer experience airlines
Don’t Make Your Customers Work So Hard
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My friend Shawn Veltman, the co-author of my upcoming new book, and the co-host of The Evergreen Show shared a story
The Evergreen Show – Episode #12 – Get Your People To Stop Learning and Start Doing
Here's the latest episode of The Evergreen Show.
The most comforting lie we tell ourselves is that we just need to learn more; to acquire new skills; to invest more in
When Your Expertise Is More Valuable Than Your Inventory
One of my favorite men’s clothing stores is Bonobos. They do something cool. They don’t have any inventory. I almost always loathe a business that makes it hard to take
The Evergreen Show – Episode #11 – This Is Costing You Customers (And How To Fix It)
Here's the latest episode of The Evergreen Show.
It's easy to say "Success comes from a positive attitude!" It's much harder to know what the hell that means. Noah and Shawn
In an Equifax World, Be Elon Instead
As we’re all aware by now, over ⅓ of Americans have had their personal data breached by the good folks at Equifax.
Since we’re about to launch a new book specifically about customer
The Evergreen Show – Episode #10 – Attitude as a Corporate Asset?
Here's the latest episode of The Evergreen Show.
It's easy to say "Success comes from a positive attitude!" It's much harder to know what the hell that means. Noah and Shawn
The Evergreen Show – Episode #9 – If You Can’t Explain It, You Don’t Really Know It!
Here's the latest episode of The Evergreen Show.
Another topic that stirred passionate discussion and disagreement from readers - See if you agree with Noah and Shawn that if you can't
Watch out for the Hippo!
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I was working with a company because the CEO was worried about a lack of
The Best of August 2017
As requested, the Tidbits are also now available in PDF format. Each month, I’ll post and send out a PDF compilation for offline viewing. Just click the little arrow in