A client of mine has recently gotten into the food truck business. The business is doing well, and they're growing quickly. They invest heavily in their growth, and it pays
I was asked a great question over the weekend.
Someone asked me how they, as the leader of an organization could influence customer loyalty, and encourage their teams to invest in
In a previous post, I introduced you to a concept that I call The Bentley and The Butler.
The other day I received an email from the Trump Hotel, which highlighted
This past weekend my family attended a fabulous Folk Festival in the small town where we live.
One of the songs my three-year-old daughter Avalon loved dancing to was a fun
The Wall Street Journal reports the following over the weekend (Hat tip to Alan for sharing some of these points with me):
* Big Companies are seeing customers coming back
There was a point when all the janitor had to do was mop the floors, clean the windows, empty the wastebaskets and keep the office clean.
There was a point when
This week I’m at the family cottage. I’ve been coming here for 35 years.
We arrived yesterday and my parents drove up a day earlier.
As my folks approached the cottage, less
We can replace almost every asset in your business.
Almost.
But there’s one thing we can’t replace too easily - the customer.
I delivered a keynote last week to almost 250 non-profit association
If someone told me that the singer Taylor Swift wrote a fascinating article worth reading, I probably would have rather read the back of my daughter's Fruit Loops...
But that same