The C-Suite Disconnect
What happens in Vegas... I arrived at my hotel in Vegas, and there were, at least, six lines of 20+ people checking-in. It took me 45-minutes to get checked-in.
The hotel had
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Tuesday Tidbit
Success Isn’t Easy, But It’s Simple
Digging a trench that's 50 feet long and 30 feet wide is simple, but it's certainly not going to be easy.
Once a week I send you the Tuesday Tidbit. I've
What Business Are You In? Are You Sure?
Here’s a little tidbit for your Tuesday thinking pleasure.
For this tidbit, let's pretend that we're in the banking industry, and consider a generic mid-sized bank.
If you're the CEO, it's obvious
A 17% Sales Increase in Only 3 Months
Nobody cares as much about your business, your customers, and the future of the company as much as you do.
Most of my clients are mid-market private firms with revenues ranging
The Power of Reinvention and The Pitfalls of Relying on The Greatest Hits
Companies can build reputations and legacies based off of single stories, and it's easier than ever in the internet age.
For example:
Four years ago The Ritz-Carlton safely returned a little boy's
A 5-Word Question That Changes Everything
This morning I'm working in Ohio with a sales team of over 80 from a billion dollar manufacturing client.
They understand and believe in the philosophy of Evergreen.
Not just because they
The Quickest & Easiest Way To Irritate Your Customers (Before They Even Reach You!)
Yesterday I had to call Expedia.
For the first time in a long time, I used the site to book some upcoming travel. When my credit card statement arrived, I noticed
A 3-Step Process for Resolutions Guaranteed to Stick
In just a couple of nights, the ball will drop and we'll officially start another year.
Across the globe, people will toast and resolve that somehow tomorrow, next week, and next
The Red Pen / Green Pen Test
As I'm sure is the same with you, I get a lot of emails and phone calls from sales people looking to sell me the next great thing.
Just the other
Why Bringing Back Your 80’s Rock Star Hair Will Drive Business Results in 2016
Almost everyone has heard the story about the bowl of M&Ms in Van Halen’s famous concert rider.
You know, the one where Eddie Van Halen says they require a giant bowl