When Saving a Dollar Costs You Twenty
My book, Evergreen, was recently named by Book Authority as the #4 Best Customer Service Book of All Time. I was pretty excited when I heard the news.
As I quickly scrolled down the
Category
Dealing With Difficult Customers
Hold ‘Em, Fold ‘Em, or Walk? Here’s How To Know
I was talking to a colleague new to the business world who told me he had been working on a new initiative, it wasn’t working as well as expected, and
How to Beat the Competition 47 Cents at a Time
Over the weekend, my colleague and co-author Shawn and I were in Las Vegas conducting a workshop for 40 savvy business owners.
We started this workshop by sharing an observation made the night
What Would You Do?!
Today’s Tuesday Tidbit is an excerpt pulled from my new book Dealing with Difficult Customers which was officially released yesterday. You can order yours here.
A BIG thanks to Debra Margles, President of Michael